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Customer Service Excellence Seminar
- Your BEST advertising dollar is your: CUSTOMER SERVICE!
- Your number one competitive weapon is... your CUSTOMER SERVICE!
Length: 1 Day Seminar
OVERVIEW
The Customer Service session deals with the most important product, and greatest advertising tool, any company has- IT'S SERVICE! In today's competitive market, extra value sells! The extra value customer's want, is knock your socks off service. This program covers the critical areas of successful service. Topics include: Service Attitude, Who's the Boss?, Service as Perceived by the Customer, Distinctive Service, Internal Customers, Active Listening, How to Thrive on Service, Obstacles to Service Excellence- and How to Overcome Them), Company Philosophy, Expectations, and Sharpening our Service Edge. Participants will come away from this breakout knowing how to think like a customer and how to build relationships, not just make the sale!
YOU WILL LEARN
- How to deal with difficult customers
- The importance of attitude, How values effect service
- Role playing how to deal with difficult people
- How to build a winning team
- Identifying our internal customers
- Current statistics, who is doing it right.
- What is our service philosophy - Who's the boss?
- The TEN STEPS to Superior Customer Service
- Mastering Obstacles to Service Excellence
- Expectations and solutions
TOPICS COVERED
- Positive Winning Attitudes
- The nuts and bolts of service
- How to cultivate customers
- How to encourage job responsibility
- Learning the lessons of the leaders
- Understanding the customer service perception
- Sharpening your service performance
- Learning your product and your system
- Building relationships with your customers
- Powerful People Skills, How to cultivate customers
- Providing for your internal customers
- The value of humor
Time :
One Day Audience :
All employees, supervisors, managers and trainers Investment :
$3500 / $2500 Breakout
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